Frequently Asked Questions 

 

TO BRING, OR NOT TO BRING?

Are pets allowed in to the Airshow?

Only service animals will be allowed through the gate. (Note: Please bring your service animal registration to the Guest Services for verification.  Your service animal will then be given a special pass to be on Airshow grounds.)

No other pets of any kind will be allowed. Due to the extremely warm temperatures in Central Oregon during the summer months, do not leave your animals in your vehicle while you attend the airshow.

 

I made a mistake when placing my online ticket order, what do I do?
Please call the Airshow office at (541) 475-0155.

What if there’s inclement weather?
Weather is something we must always keep an eye on, but it is not something we can control.  The good news is, there are plenty of things to see and do at the Airshow of the Cascades, including the phenomenal Erickson Aircraft Collection Museum.   Our Refund Policy does not allow for refunds or exchanges.

 

May I leave and re-enter the Airshow?
Yes, but make sure you keep your wristband on and show it to the gate guards when you re-enter.

 

Do Veterans get into the Airshow free?
Yes!  Through the generosity of our sponsors, we provide all of our Valued Veterans with FREE General Admission as a tribute for your service.  This is valid for active duty, retired, guard and reserve members, and includes admission to the onsite Erickson Aircraft Collection Museum. 

Please note that this free General Admission entrance does not include entrance to the ​VIP area, or any other reserved areas that require an additional charge.  Family members who are not veterans must purchase their own tickets separately at full price. 

Please show your military or VA issued ID card at the gate, and thank you for your service.

Do kids get into the Airshow free?
Children ​5 and under receive ​FREE General Admission entrance to the Airshow which includes admission to the onsite Erickson Aircraft Collection Museum. Please note that this free General Admission entrance does not include entrance to the VIP or any other reserved areas that require an additional charge. ​Also note that the VIP and Premier areas are limited in quantity and may not be available at the gate, so purchasing your tickets prior to the event will help guarantee you get the tickets you prefer. All children must be accompanied by an adult.

Can I purchase tickets at the event?
Yes. We can accept VISA, MasterCard and Debit cards, or cash. There are ATMs onsite. Please visit Guest Services if you plan to use a credit card to purchase your tickets on the day you arrive.

 

Will you accept credit cards at the event?
Yes. We can accept VISA, MasterCard and Debit cards, but if you want to avoid the lines, consider purchasing your tickets online prior to the show by visiting our Ticketing page.

 

Will you have an ATM onsite?
Yes. In addition, the Airshow and our vendors will make every effort to accommodate debit and credit cards, but due to the airport's remote location, cash will always be your best bet. 

Do I need to bring my own chair?
You must bring your own chair if you are purchasing General Admission tickets. If you are purchasing one of our Chalet Packages or ​Premier Seating packages you do not need to bring your own chair.


Are there shaded areas?
There are no shaded areas in the General Admission area. However, there are limited areas of shade near the food vendors. You can also upgrade your ticket package to a VIP or Ron Och's Chalet package that includes many wonderful amenities including shaded seating areas (the VIP Chalet is right along the flight line!). For more information on upgrading, visit our Ticketing page

Smoking:
For safety reasons, smoking is not allowed on Airshow grounds. There are a few designated areas outside the gate where smoking is allowed. These areas will be clearly identified and compliance will be strictly enforced.

If you have additional questions, please use the Contact Us form.